FAQ

1- What’s the difference between different types of stone?

 Granite, marble and quartzite are natural stones, with each stone colour coming from a different quarry around the world. Since they’re so unique, they’re not attached to a specific brand. Quartz and ultra-compact surfaces are engineered stones. They are equally beautiful, but since they’re created by hand, they’re associated with different brands and industrial manufacturers.

 

2- What are the steps required to get a counter? 

The customer must first provide a sketch with rough measurements of their counters to have an estimate. Then, they must choose the colour of their project to receive a final quote. Once the estimate is approved and signed, a visit to take measurements is planned. During the visit, the cabinet casings must be installed and unobstructed. Sinks must also be on site and the stove model must be provided. The counters are then usually delivered within 10 business days following measurements. The space must be cleared so that installers have the necessary space to work. Once the counters are installed, the customer can have a plumber come by the next day to connect all the plumbing.

 

3- Can we chop directly on our stone countertops? 

Although they’re very resistant surfaces, stone countertops are not infallible. Cutting directly on counters will not only damage your knives, it could also scratch your surfaces.

 

4- Are granite and quartz countertops anti-stain? 

Again, although they are stain-resistant surfaces, it isn’t impossible to stain them. We recommend they be cleaned as soon as possible following a spill. But, if ever a stubborn stain does occur, contact us to know how to proceed. It’s important not to try to treat stains with every cleaning product available to you as some products could damage your surfaces. 

 

5- What should we upkeep our counters with? 

We offer specialized products to maintain stone. Customers can also put 3 drops of dish soap in a 750ml bottle of water. The mixture should not be too soap-heavy, as not to leave a film on the surface.